FAQs

Help & FAQs

GETTING STARTED

Here at KindlyMaid, we charge a flat rate price per number of bedrooms. Rather than charging per hour, charging a flat rate means that you know our cleaners work until the job is done. By having our cleaners clean to a checklist, you know exactly what is included in the price. Simple as that!

All of our cleaners work to a checklist that we guarantee to complete. They work through your home, ticking off the tasks as they complete them. That way you can be confident that all of the tasks have been completed to the Kindest standard.
We do! Each of our cleaner bring supplies with them for each cleaning. If you need anything extra just let us know before we visit.
Sure thing! Just specify what you need in the booking page and we’ll get it done for you.
PRICING & POLICIES
We take your credit or debit card details at the time of booking, however we will only collect payment after your cleaning service has been performed. We accept all major credit cards (including American Express) and debit cards for payment.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

We will never charge your card before your clean. We will only take payment after your cleaning service has been performed. Guaranteed.

It sure is! Our payment technology is provided by Stripe. Their SSL encrypted, PCL compliant system is completely secure and trusted by companies worldwide. You can read more about them on stripe.com
BOOKING YOUR CLEANING

All you have to do is fill out our secure booking form! Select the time and date that you want us to clean your home, pay, and you’re all set! It’s as simple as that and will only take you 60 seconds. Once you have completed your booking you will receive a confirmation email instantly.

No problem! We have a dedicated customer service team here at KindlyMaid. Give us a call at (401) 702-4620. You can also email us at support@KindlyMaid.com. Just leave your number and one of our team members will give you a ring as soon as possible!

Yes. We need to take payment information to book your appointment, but your card will not be charged until after your cleaning has been successfully completed. Guaranteed.

Easy! Just email us at Support@kindlymaid.com or please call us at (401) 702-4620 and we will take care of your request. Please give us 24 hours notice if you wish to cancel your booking otherwise you will be charged a $50 cancellation fee.

TRUST & SAFETY

You sure can! We carefully vet all of our cleaners to make sure that they are the best Kent County has to offer.

Simple. If you are not satisfied with your cleaning, we will come back to your home and give you another free cleaning. If you are not satisfied with that cleaning, we’ll give you your money back. Pretty cool, right?